General
ArtVille Pro is committed to providing exceptional service in a timely manner. When a student cancels without enough notice, it prevents another student from being served. No-shows and late cancellations affect the quality of our service and penalise students who arrive on time. For these reasons, ArtVille Pro applies the general and cancellation policies set out below, which are strictly observed.
General Liability
ArtVille Pro accepts no responsibility for any loss or damage to personal items in the classes, waiting area or changing rooms.
All students are expected to conduct themselves sensibly during class and to show respect to fellow students and teachers. Disruptive behaviour will not be tolerated.
Communicating with Parents
We manage class communications, billing and updates through the Class Manager application. We also publish news and newsletters on our website and send them by email to subscribers — please check regularly to stay up to date. You can subscribe to our newsletter at the bottom of any page on our website, and unsubscribe at any time with a single click.
Complaints Procedure
If you have any queries, concerns or complaints at any time, please do not hesitate to contact us. We ask that you do not disturb instructors while they are teaching — please make arrangements at reception and the teacher will contact you as soon as they can. Official complaints may be put in writing to our office manager.
Discipline & Behaviour
We teach in a structured environment and encourage excellent behaviour and good etiquette. We reserve the right to dismiss a student who is considered to be consistently disruptive. We will also advise parents if a child is not yet ready to join a structured class; in such cases an alternative is usually offered, or we suggest trying again when the child is a little older.
Private Lessons
Private lessons are available for most activities. Lessons can be arranged with the individual instructor, and studio space is booked for the lesson.
Class Progression
Students are assessed at regular intervals by their teacher and may be moved up to the next class. Monitoring a student’s progress is at the discretion of the teacher. Classes are assessed based on age and ability. If you have any queries, please do not hesitate to ask at any time.
Timetable
ArtVille Pro reserves the right to alter the timetable at any time. If classes cannot run in person — for example due to staff or student isolation, or centre closures — they will be rescheduled or delivered online.
Cancellation
- ArtVille Pro reserves the right to cancel these conditions, classes or events at any time before the commencement of any term.
- In the event of such a cancellation, ArtVille Pro will refund any fees paid in respect of that term’s sessions.
- If individual sessions are cancelled, ArtVille Pro will either credit the fee or refund the fees attributable to each session, where the session cannot be made up elsewhere or provided online.
Sickness
You are solely responsible for ensuring you do not send your child to class if he or she is unwell. If your child has had a temperature or vomited in the previous 24 hours, please do not attend class. If you or anyone in your household has experienced symptoms of a viral infection or illness, please do not attend the studio.
Any teacher at ArtVille Pro may refuse entry to, or send home, a child who appears to be unwell with a temperature, rash or serious illness.
Photography, Film & Media
Photography and/or film may be taken during classes and performances by ArtVille Pro teachers and staff only. Such photographs and/or film may be used for publicity on our website, social media, posters and flyers. If you do not consent, please opt out before registering your student, or submit your request in writing to us.
Media disclaimer. Posted or published media (photos, videos, etc.) may feature students of our studios or their children. By appearing in such media, these individuals — or their guardians — have consented to being filmed and to their likeness being used for these purposes. We take the privacy and safety of our community seriously and handle any personal information collected during filming and production in accordance with applicable laws and our Privacy Policy; however, we cannot guarantee that any information or images are completely secure or confidential.
The views and opinions expressed in our media are solely those of the individuals featured and do not necessarily reflect those of ArtVille Pro or its affiliates. Content is provided for informational and entertainment purposes only and is not intended as legal, financial or professional advice; any reliance you place on it is strictly at your own risk. We make no warranties or guarantees, express or implied, as to the accuracy, completeness, reliability or suitability of any content for any purpose. By watching, you acknowledge and agree to release and hold harmless ArtVille Pro and its affiliates, employees, agents and representatives from any and all claims, liabilities, damages or losses arising from or in connection with your appearance in these media, or your use of or reliance on the information presented in them.
Parents’ Responsibilities
- Please keep all parent and student contact details up to date, and provide several contact numbers in case of emergency.
- Please ensure your child attends class in appropriate clothing. All personal items should be tagged.
- Footwear worn in the dance studio may not be worn outside; alternative footwear should be worn to and from class.
- Hair should be of an appropriate style for class — brushed and secured off the face, neck and eyes — so as not to distract the student.
- Before class begins, please ensure the student has used the toilet (whether needed or not) to avoid accidents and disruption to the class.
- Children should be changed in an appropriate, discreet area wherever possible, in a respectful and modest way. Children are not permitted to run around in underwear or undressed, especially in communal areas.
- Parents are requested to deliver and collect students directly to and from the teacher, in a calm and orderly fashion.
- Please make the teacher aware of any unusual circumstances that may affect a student’s wellbeing (for example bereavement, divorce or similar), as well as any medical conditions or learning difficulties — such as nut allergies, epilepsy, asthma or diabetes — and any conditions that may need special attention.
Class Fees
- A registration fee is paid by each member upon enrolment. Enrolment occurs on a yearly or trimester basis.
- Drama, Music, Arts, Dance-Fitness and Classical Ballet studio fees are billed on a trimester basis.
- Memberships run throughout the year. Please note that you are paying for a membership place in the class.
Fees are non-refundable if a student is absent or on holiday. Weekly payments are not accepted. All invoices are sent electronically to parents or students, including any applicable discounts.
Discounts
We offer a 5% sibling discount, and attending multiple classes earns additional discounts. The system automatically calculates your discount on your invoice, and you will be informed accordingly.
Payment Terms
- Classes are billed at the beginning of each trimester.
- Fees are non-refundable but can be carried forward.
- A one-month notice is required for cancellations.
- Fees are non-refundable if a class is cancelled due to adverse weather or events relating to or including a pandemic, but can be carried forward subject to class availability.
- Payments are accepted in cash only, in US dollars or the market-rate equivalent in Lebanese Lira on the date of payment.
- Payment should be made no later than 10 days after the invoice date. If fees are not paid on time, your booking may be lost due to unavailability.
- If you are having difficulty with payments, please speak to a member of our management and we will do our best to accommodate you.
- We reserve the right to suspend a child’s classes if payment has not been received by the due date.
- In certain circumstances, cancellations and refunds may be granted at management’s discretion.
Contact
ArtVille Pro — The First Media Company S.A.L.
Hazmiyeh – Faubourg Saint Jean, Baabda 45362, Lebanon · P.O. Box 45362
Tel: +961 5 453 111 · WhatsApp: +961 78 989 111
Email: office@artville.pro
The First Media Company S.A.L. © 2009–2026. All rights reserved.